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Can I receive a catalog?
Catalogs are available to view at any of our authorized Sottero & Midgley retailers. Please visit the store locator to find a retailer in your area. All of our gowns can be viewed online by visiting our collection page.
In what sizes are your gowns available?
All of our gowns are made in sizes 0-28.
How do I know what size to order?
When you place your order with your nearest Authorized Sottero & Midgley Retailer, an experienced sales person will take your measurements and assist you in ordering the appropriate size.
How can I find the price of a gown?
Please visit the store locator on our website to find an authorized Sottero & Midgley retailer in your area. They will be happy to assist you with pricing information.
How long does it take to receive my gown?
Please visit your nearest authorized Sottero & Midgley retailer for specific information regarding the gown you are interested in. Delivery time may vary from style to style. Your local Authorized Retailer may contact us directly to inquire about the quickest delivery available for your gown.
Can I buy my gown directly from Sottero & Midgley?
As we are a manufacturer, we do not sell directly to the public. Please visit the Store Locator on our website to find an authorized Sottero & Midgley retailer in your area.
Is it safe to buy my gown on-line?
We do not recommend making such an important purchase on-line. Please visit the store locator on our website for additional information and to find an authorized Sottero & Midgley retailer in your area.
How do I confirm that a store is an authorized Sottero & Midgley retailer?
You can verify a retailer as being authorized by finding them on our online store locator. Also, please look for our “Authorized Sottero & Midgley Retailer” seal in the retailer's shop window. In addition to the aforementioned steps, your retailer should provide you with a “Sottero & Midgley Certificate of Authenticity”. This is a beautiful certificate including an embossed seal, an original serial number, and a place for the bride's name and the name of the authorized store where the gown was purchased.
How can I clean my gown?
We recommend calling 1-888-GOWN888 or visit www.gown.com for proper gown cleaning and preservation.
How can I be included in the Midgley Brides section of this website?
We would love to hear of your joyous experience with your Sottero & Midgley gown and view photos of you looking fabulous on your special day. Simply complete our Midgley Brides online form to submit your photo and story.
How long does it take for my story and photo to appear in Midgley Brides?
Please allow 5-7 business days for your story and photo to be added to our website. You will be notified if there is a problem with your submission.
How will I know if a style will be discontinued any time soon?
Select styles are discontinued each fall and spring. Images are removed from our website prior to the effective date, so continue to check our online collection to see if your gown is still available. If the gown you are interested in can no longer be found on our website, please visit your nearest authorized Sottero & Midgley retailer as soon as possible for any available options.
Can I obtain a swatch of my gown?
We are happy to provide your authorized Sottero & Midgley retailer with a swatch upon request. Please ask your authorized retailer to contact us directly.
*Subject to availability
What is the difference between White and Diamond White?
Our Diamond White is a very light ivory. It has a beautiful softness that makes it very flattering on all skin tones. White is a true, pure white color that would give you that “wedding white” look. Our authorized retailers will be able to show you the differences between Diamond White and White with their fabric swatches.
Are photographs available of each color option?
Our gowns are only photographed in the colors shown on our website. Please browse through our Midgley Brides page to see if a bride is wearing the color you are interested in.
Can my gown be ordered with custom length?
Most styles are available in custom length. Custom length refers to various lengths shorter or longer than a standard length gown. Please have your authorized Sottero & Midgley retailer contact us directly to inquire if your gown is available to order in custom length. They will also be able to discuss the best length to order considering your preferred shoe height, petticoat size, etc.
Can I cancel my order or return my gown?
Our authorized Sottero & Midgley retailers have their own return/exchange policies. Please refer to your sales agreement or contact them directly for any available options.
For all other inquiries, please contact your nearest authorized Sottero & Midgley retailer. They are extremely knowledgeable about our collections and will be happy to work with you to ensure your questions are answered. They are also happy to contact us directly on your behalf, if necessary. |